Refund Policy
Effective Date: July 2024
At Clean Wave Solutions Corp , we are committed to providing high-quality cleaning services to our clients. If for any reason you are not satisfied with the service you received, please review our refund policy outlined below.
1. Service Satisfaction
We strive to ensure that our cleaning services meet your expectations. If you are not satisfied with the quality of the cleaning service provided, please contact us within 24 hours of the service completion. We will review your concerns and, if warranted, arrange for a re-cleaning or address the issue to your satisfaction at no additional cost.
2. Refund Eligibility
Refunds may be considered under the following conditions:
Service Quality Issues: If you are unsatisfied with the cleaning service and have provided us with notice within the specified time frame, we will attempt to resolve the issue. If we are unable to resolve the issue to your satisfaction, we may offer a partial or full refund, depending on the nature of the complaint.
Cancellations: If you cancel a scheduled cleaning service, the following cancellation fees apply:
Less than 24 hours notice: No cancellation fee.
More than 24 hours notice: A cancellation fee of $50 will be charged.
No-Show Policy: If you are not present at the time of the scheduled service and have not notified us in advance, you may be subject to a no-show fee of [insert amount or percentage].
3. How to Request a Refund
To request a refund or address any issues with your service, please contact us at:
Clean Wave Solutions Corp
Calgary,Alberta, Canada
info@cleanwavesolutionscorp.com
Provide your booking details, including the date of service, and a description of the issue. We will review your request and respond within 1-3 business days.
4. Refund Process
If your refund request is approved, we will process the refund to your original method of payment within 14 days. Please note that depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
5. Non-Refundable Services
Certain services or products may be non-refundable, including but not limited to:
Services that have been completed as scheduled and meet the quality standards outlined.
Fees for additional services requested outside of the original service agreement.
6. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our services following such changes will constitute your acceptance of the revised policy.
7. Contact Us
If you have any questions about our Refund Policy or need assistance, please contact us at:
Clean Wave Solutions Corp
Calgary,Alberta, Canada
info@cleanwavesolutionscorp.com